Return Policy

If you're completely satisfied, there's no reason to return an item. That's why we at TrustHear have decided to offer a 60-day 100% money-back guarantee! This way, you have plenty of time to test and get accustomed to your device. :)

• Our return policy lasts 60 days.
• When returning an item, all components must be included in the original packaging.
• Please send the item back in its original packaging to the address we provide.


For all return inquiries, please contact us via email at support@trust-hear.com.
Order Changes and Cancellation
After placing your order, you have 24 hours to cancel or make changes.

Order Changes and Cancellation

After your purchase, you have 24 hours to make changes or cancel (sale items cannot be canceled). After this period, your order is already being processed and prepared for shipping. Therefore, changes or cancellations cannot be made after 24 hours.

Damaged/Missing Items

If your order arrives damaged or with missing items, we will gladly provide a replacement as soon as possible. Please contact our support team to file a claim for damaged/missing items. When sending us an email, please include "Damaged/Missing Items Claim" in the subject line so we can address it promptly!

Sample Scenarios

If our shipping provider or the post office cannot confirm the delivery of the item, you need to contact us and report it. We will then take the necessary steps to send you a replacement or process a refund as quickly as possible.

If the package was delivered to the exact address provided by the buyer and there was an error in the address, we cannot be held responsible. However, we always want to support our customers. If this mistake occurred on your part, we will work with you to ensure you still receive your item at a discounted rate! This is at the discretion of our customer support team. Always double-check the shipping address when entering your details at checkout. If you believe you made an address error, CONTACT US IMMEDIATELY so we can address it before processing the order.

Do not hesitate to contact us at any time. We offer some of the best customer service an online store can provide! We also pride ourselves on our professionalism and quick response times with our 24/7/365 email support!

Refunds

Once we receive your items in the condition mentioned above, we will process your refund immediately and notify you at that time. Refunds will only be initiated to the same payment method used for your purchase. Once the credit is processed, it will typically appear in your payment account within 5-10 days, depending on your card issuer's policies.

Shipping

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you purchased the item under a "Free Shipping" promotion, you will still need to cover the necessary shipping costs for the item.